Terms and Conditions
Please read these terms and conditions carefully before ordering any Products from our online website (www.ibathroomsuites.co.uk). You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
Please note that these Terms and Conditions apply only to the consumer
1.1 In these terms and conditions:
'goods' means the goods (including any installment of the goods or any parts for them) which the Supplier is to supply in accordance with these terms and conditions
'Supplier' means Ibathroom Suites , Unit I1, Morton Park Way, Darlington, DL1 4PH
'Website' means www.ibathroomsuites.co.uk
‘Consumer’ means a person who acquires goods and services for his or her own personal needs (i.e. not corporations or businesses) and excludes commercial users.
2. ORDERING OF GOODS
2.1 On completion of placing your order online, you will receive an email acknowledgement (to the email address provided when placing the order). Please note that this does not mean that your order has been accepted by us. The contract between us is formed when the goods are dispatched. We (Ibathroom Suites) reserve the right, at any time prior to acceptance, to refuse any order or any part of an order.
2.2 If goods are ordered over a weekend, Bank Holiday or after 2.00pm the order date is taken as the next working date.
2.3 If any goods are priced in error, Ibathroom Suites will not be bound to honour incorrect prices.
3. CANCELLATION OF ORDER (prior to delivery)
3.1 To cancel your order please email firstname.lastname@example.org, you will receive a confirmation back to you within 4 business hours.
3.2 If the order has already been dispatched you will be charged the actual cost of returning the product back to us. Please note the actual cost can be higher than the original delivery charge.
3.3 Bespoke items, such as Whirlpool baths may not be cancelled after ordering
3.4 Refunds will be issued as soon as possible and in any case, within 30 days
4. DELIVERY OF GOODS
4.1 For large items - the goods will be delivered as close as possible to your front door. The delivery drivers are not insured to take their vehicles off the public highway. If your property is unreachable for any reason, such as access being on a private road, up a flight of stairs (such as flats), or any other obstruction (inc. Narrow streets, controlled parking zones, road markings ), delivery will be made as near to your property as possible.
4.2 The refusal of a delivery due to examples in 3.2 and 4.1, will lead to the actual cost of returning the item(s) to Ibathroom Suites. Please note the actual cost can be higher than the original delivery charge.
4.3 The delivery will be made by a single driver and delivered as close as possible to the front door (please see 4.1).
4.4 The driver is NOT insured to take the goods inside your property. So therefore if the goods ordered are of a heavy or bulky nature, it is strongly recommended that at least two able bodied persons are available to get the goods inside the property.
4.5 Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Please do not arrange fitting of the items until they have been delivered and checked for discrepancies/damages.
5. DAMAGES & SHORTAGES
5.1 Small items that arrive by courier, you agree to open all boxes, thoroughly check the goods for damage and notify us via email to email@example.com if there is damage/shortage within a reasonable time period (upto 48 hours). If the packaging of the item appears damaged on delivery, please write ‘damaged’ on the delivery note. The courier drivers will not wait whilst you check the product.
5.2 For large items you agree to check the goods for damage. Any products damaged in transit must be noted at the time of delivery and documented on the delivery note. If you have purchased a large number of items, it is advisable that you have another able bodied person to help in checking of the goods.
5.3 If you appoint someone else to receive and sign for the goods on your behalf, you agree to advise them that the goods must be checked and you accept full responsibility for any damage or losses if they sign on your behalf.
5.4 Ibathroom Suites can not consider any claims for damage or shortages 48 hours after delivery.
5.6 From the time of receipted delivery of the goods. Any loss or damage to the goods shall be at your own risk.
5.7 If a bespoke item arrives damaged, a replacement will be dispatched once manufactured.
6. RETURNS POLICY - Non-Faulty Goods
6.1 If you do not require a product when you receive it, you may cancel your order at any time until the end of the seventh working day after the day on which you receive your goods. This is known as the ‘cooling-off period’.
6.2 To cancel your order, please notify us in writing (to the address shown in the contact us section) or by email (firstname.lastname@example.org) and you will be issued with a returns number.
6.3 If you cancel your order under these provisions, then you will be responsible for returning the goods to our designated warehouse in a good condition and at your own cost. You have a responsibility of care, by law to ensure that the goods are received by us in a good condition and unused.
6.4 Ibathroom Suites reserves the right to claim damages for a breach of duty of care if the returned product(s) are unsuitable for resale.
6.5 Due to hygiene concerns some of our products can not be returned, once opened.
6.6 Bespoke items can not be returned.
The returns form can be download here
7. RETURNS POLICY - Faulty Goods
This applies to goods which develop a fault after installation and not transit damage (please see section 5, for damaged goods in transit).
7.1 All goods supplied by Ibathroom Suites come with a 12 month manufacturer’s guarantee. When Products are stated as having longer guarantees, these guarantees are covered by the Manufacturer and not Ibathroom Suites.
7.2 All returned faulty goods are tested by the manufacturer, and if the item is not faulty the product value will be refunded minus the cost of the testing process.
7.3 If your purchase develops a fault within the warranty period please notify Ibathroom Suites. In most cases the Manufacturers offer a service/breakdown engineer service who will visit your property to repair or replace the faulty item. If the fault is not causing any damage, please do not remove the installed item as this could void your guarantee. We find that it is quicker if you contact the manufacturer directly, to arrange a call from an engineer in the case of a product developing a fault. Contacting the manufacturer direct is optional and you may of course contact us to resolve any problem should you wish.
The returns form can be download here
8.1 The warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, misuse, or any alteration or repair carried out without the Suppliers approval.
9. WRITTEN COMMUNICATIONS
9.1 By law we have to provide written information to you regarding your rights as a consumer. When using our site, you are accepting that we can send this information electronically to you (on the email you supplied when placing your order) and accept that these contracts and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
10. EXTERNAL SITES
10.1 Ibathroom Suites is not responsible for the availability of, or content located on or through any external site linked to www.ibathroomsuites.co.uk, nor for any transactions between you and such sites.
10.2 If you have any concerns regarding 3rd party sites linked to www.ibathroomsuites.co.uk, please notify us as soon as possible and an investigation will be carried out.
13. CUSTOMER FEEDBACK
As Ibathroom Suites continues to grow, we would like to use comments and feedback supplied by our customers to improve our customer service levels and product ranges.
13.1 By sending us your comments regarding products and/or customer services, you agree that we can publish them online. In giving us permission to use your comment you are also given us permission to use only your name and town of residence.
13.2 If you have experienced any problems with our service, please notify us with the facts to email@example.com, and allow up to 14 days for a investigation to be carried out and to supply feedback to you.
13.3 If after 13.2, you feel that you have not been treated justly, please do not leave feedback on any online resource without adding the feedback from our customer services department to give a balanced view.
13.4 Publication of fallacious material will result in legal action for libel against the publisher